Never Split the Difference_ Negotiating As If Your Life Depended On It mobi+azw3+epub

Dedication
CHAPTER 1 | THE NEW RULES
How to Become the Smartest Person . . . in Any Room
CHAPTER 2 | BE A MIRROR
How to Quickly Establish Rapport
CHAPTER 3 | DON’T FEEL THEIR PAIN, LABEL IT
How to Create Trust with Tactical Empathy
CHAPTER 4 | BEWARE “YES”—MASTER “NO”
How to Generate Momentum and Make It Safe to Reveal the Real Stakes
CHAPTER 5 | TRIGGER THE TWO WORDS THAT IMMEDIATELY TRANSFORM ANY NEGOTIATION
How to Gain the Permission to Persuade
CHAPTER 6 | BEND THEIR REALITY
How to Shape What Is Fair
CHAPTER 7 | CREATE THE ILLUSION OF CONTROL
How to Calibrate Questions to Transform Conflict into Collaboration
CHAPTER 8 | GUARANTEE EXECUTION
How to Spot the Liars and Ensure Follow-Through from Everyone Else
CHAPTER 9 | BARGAIN HARD
How to Get Your Price
CHAPTER 10 | FIND THE BLACK SWAN
How to Create Breakthroughs by Revealing the Unknown Unknowns
Acknowledgments
Appendix: Prepare a Negotiation One Sheet
Notes
Index
About the Authors
Credits
Copyright
About the Publisher